Shipping and Warranty

Delivery of your package

Shipping and Delivery Times

Packages are usually shipped within 7 business days from the order date.

The estimated total time (shipping + delivery) is 9 to 11 business days.

Delivery Methods

Colissimo tracked: delivered without signature.
DPD pickup point: delivery to the nearest pickup point, at the same price as Colissimo.

Order Tracking

A tracking link will be sent to you as soon as your package is shipped, allowing you to track your delivery in real-time.

Packaging and Protection

Particular care is taken with each package, especially for fragile products. Packages are carefully protected and oversized to ensure delivery in perfect condition.

Shipping costs

Metropolitan France

€9 incl. VAT for all orders up to €85
Free delivery for all orders over €85 incl. VAT

Belgium

Single rate: €12 incl. VAT

Information about fees

Shipping costs include packaging, preparation, and shipping. We advise you to group your purchases into a single order, as each distinct order requires separate payment of shipping costs.

Returns and Withdrawal

Right of withdrawal period

In accordance with the law, you have 14 days after receipt to exercise your right of withdrawal.

Return conditions

Products must be returned in their original condition.

Return shipping costs

Return shipping costs are borne by the customer, except in the case of a defective or non-compliant product.

Warranties

Legal Guarantee of Conformity

All our products benefit from the legal guarantee of conformity.

Defective or Non-Conforming Products

In case of a defective or non-conforming product, we offer an exchange or a refund.

Delivery problem

Lost, damaged package, or missing product

Please contact us as soon as possible with your order number. We will do our best to resolve your issue promptly.

contact

Customer Service and Delivery Assistance

Our customer service department is available to answer any questions you may have regarding your delivery, orders, or warranties.

Email: boutique@jeanmartin.fr

Phone: +33 4 90 54 34 63

Postal Address

9 rue Charloun Rieu
13520 Maussane-les-Alpilles

Hours: Mon–Sat: 9am–12pm / 2pm-6pm

Since 1920, Jean Martin has been cooking authentic recipes in Provence based on sun-drenched vegetables. True to its region, the brand promotes local products and know-how to offer sincere and generous flavors. Respect for the seasons, genuine taste and sustainable commitments guide every jar produced from the workshop in Maussane-les-Alpilles.

Catch some sunshine with our Aubergine Risotto

Extend your summer with our sunny recipes